Our Policies
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- Clearance items
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items you have already assembled
- Items marked “Non-Returnable” on the sale page
- Open Box Items
Any item that is a direct drop-ship from the manufacturer must be returned to them directly and must contact us with the forwarding information, so that refund can be received from the manufacturer.
Any outbound shipping charges collected on the order will not be refunded. This includes:
- $4.99 shipping charge for orders under $35
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Assembly services included with delivery
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Refund Options
You can choose to receive store credit for your return or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount.
Modified Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
Mattress Return Policy
Every mattress comes with a 100-night free trial. If you’re not in love with it after 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order.
This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.
Large Appliance Return Policy
You can return a large appliance within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.
Before installing the appliance, please double-check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
Extended Holiday Return Policy
For all items purchased between December 1 – 31, the deadline to return them is extended until January 31.
Received the Wrong Item
If we’ve sent you something you didn’t order, we want to get the correct item to you as fast as possible.
To get started:
1) Go to My Orders
2) Select “Replace Item or Parts”
3) Choose “Not what I ordered”
4) Pick your preferred resolution (refund or replacement)
5) We’ll provide return instructions
We’ll also send this info to the supplier so don’t receive the wrong item again! Be sure to complete this process within 30 days of the delivery date.
Cancellations
Canceling an Order
You can request to cancel any order before it ships from My Orders. Cancellation requests are not a guarantee, as our cancellation system will not allow items to be canceled once they are preparing for shipment
If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, return shipping costs may apply!
Canceling a Return
Already filled out the return form but changed your mind? Don’t worry! As long you still have the item in your possession, you can easily cancel the return from My Orders.
Payment Methods
Accepted Payment Methods:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- PayPal & PayPal Credit
- Apple Pay
- Wire Transfer
- Purchase Orders
- Personal Checks, Cashier’s Checks, and Money Orders
Apply a Promo Code:
Promo codes can be applied on the payment page of checkout. Simply fill your cart with your favorite items and apply your code in the designated field. Your grand total will immediately reflect the discount.
Promo codes apply to most of our products but may have some restrictions; these may be based on a time frame, type of product, or brand. Please note, Promo codes can only be applied during purchase. Customer Service will be unable to honor any promotional code adjustments post-order.
Refunds
What are my refund options?
You can receive a refund to Store Credit (never expires!) or to your original payment method, minus return shipping costs as per our Return Policy.
We do not Price Match
When will I receive my refund?
For store credit and gift card refunds, we’ll credit your account within 1 business day once we’ve received notification that you have returned your item(s).
For credit card refunds, we’ll begin issuing your refund once we’ve received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
For all other refund methods, please allow up to 2 weeks for us to fully process your return and issue your refund.